At HypeWardrobe Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the receipt or proof of purchase.
Non-Returnable Items
Based on our product offerings, the following items are non-returnable:
- Underwear (Boxer Briefs, Boxer Shorts, Briefs)
- Jewelry
- Hats
These items are excluded from our returns policy due to hygiene and safety reasons.
Return & Exchange Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return.
- Wait for Approval: Our team will review your request and provide you with a Return Authorization Number (RAN) and further instructions.
- Package Your Item: Securely pack the item(s) in their original packaging, including all tags and accessories. Attach the RAN to the outside of the package.
- Ship Your Return: Send the package to the following address using a trackable shipping method:
HypeWardrobe Store
508 Hott Street
Oklahoma City, US 73109
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchange Process
If you are exchanging an item, please indicate the desired replacement item in your initial email. Once your return is received and approved, we will ship the replacement item to you. Shipping costs for exchanges will be covered by HypeWardrobe Store.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear HypeWardrobe Store Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:
- Item(s) to Return/Exchange: [List the item(s)]
- Reason for Return/Exchange: [Provide a brief explanation]
- Preferred Action: [Refund/Exchange for [specific item]]
Please let me know the next steps and provide a Return Authorization Number if applicable.
Thank you,
[Your Full Name][Your Contact Information]
Shipping Costs for Returns
Customers are responsible for the shipping costs of returning items unless the return is due to an error on our part (e.g., wrong item shipped or defective product). In such cases, we will provide a prepaid return label.
Contact Us
If you have any questions about our returns and exchanges policy, feel free to contact us at [email protected].