Welcome to HypeWardrobe Store! Below, you’ll find answers to some of the most common questions about our products, shipping, returns, and more. If you have any additional questions, feel free to reach out to our customer support team at [email protected].
Product Questions
What types of products does HypeWardrobe Store offer?
We offer a wide range of stylish and comfortable apparel, including accessories, activewear, premium tops, belts, bottoms, boxer briefs, boxer shorts, briefs, graphic tees, hats, hoodies, sweatshirts, jackets, coats, jeans, jewelry, joggers, sweatpants, pants, polos, shirts, and flannels.
Are your products available internationally?
Yes, we ship globally! However, we do not ship to certain remote areas and parts of Asia due to logistical constraints.
Shipping & Delivery
What are my shipping options?
We offer two main shipping options:
- Standard Shipping: Uses DHL or FedEx with a flat rate of $12.95. Delivery takes 10-15 business days after dispatch.
- Free Shipping: Available for orders over $50 via EMS. Delivery takes 15-25 business days after dispatch.
How long does it take to process my order?
Orders are typically processed within 1-2 business days. During peak seasons, processing times may slightly increase.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your order’s progress through the carrier’s website.
Returns & Exchanges
What is your return policy?
If you are not satisfied with your purchase, you can return it within 15 days of receiving your order. Please ensure the items are in their original condition with all tags attached. For more details, visit our Returns Policy page.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team at [email protected] with your order details. We will guide you through the process.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the “Account Settings” section.
Customer Support
How can I contact customer support?
You can reach our dedicated customer support team at [email protected]. We are here to assist you with any questions or concerns you may have.
Thank you for choosing HypeWardrobe Store. We look forward to delivering your stylish and comfortable apparel right to your doorstep!